Paid $79 for an eye exam to get fitted for contacts. After getting my exam on Wednesday I had to return on Friday for my "class" to learn how to put in and take out my trial contacts. Upon putting my contacts in I couldn't see. I wasn't able to see more than 3 feet in front of my face. I asked the lady teaching the so called class if that was normal she told me yes it can take up to 20 minutes for my eyes to adjust. Staff was rude and short with me the whole time. Never having contacts before I didn't know better. I couldn't drive myself home I had to have my boyfriend drive since I didn't feel safe doing so. Took the contacts out when I got home. Put them in the next day for an hour ended up getting a horrible headache, switched out the contacts for my glasses. Called the store I was told it could take 5 days for my eyes to adjust and that it was normal that I couldn't see 3 feet in front of my face. Not seeming right I called other places everywhere told me no that's not right 20 minutes at most for my eyes to adjust and it shouldn't be that blurry. Called the store since the contacts were of no use I wanted a refund so I could go somewhere else. I was told that would be fine I would have to go in and sign off to get the refund. After fighting with the store manager who was no help for 20 minutes he gave me the customer service number. The store manager said he couldn't give me a refund he could only replace the contacts I had been given to try out. I told him no I don't want to have you guys anywhere near my eyes since you messed it up so bad the first time I just want my money back. Left angry to say the least. Called customer service after about a 7 minute hold a very sweet lady picked up I explained what happened she took down my info and called the store to speak to the store manager. No more than 20 minutes later she called me back and was able to get me my refund. Only good thing about this place is the sweet lady I got when I had to call customer service number. I will never use this place again.
All USA
Paid $79 for an eye exam to get fitted for contacts. After getting my exam on Wednesday I had to return on Friday for my "class" to learn how to put in and take out my trial contacts. Upon putting my contacts in I couldn't see. I wasn't able to see more than 3 feet in front of my face. I asked the lady teaching the so called class if that was normal she told me yes it can take up to 20 minutes for my eyes to adjust. Staff was rude and short with me the whole time. Never having contacts before I didn't know better. I couldn't drive myself home I had to have my boyfriend drive since I didn't feel safe doing so. Took the contacts out when I got home. Put them in the next day for an hour ended up getting a horrible headache, switched out the contacts for my glasses. Called the store I was told it could take 5 days for my eyes to adjust and that it was normal that I couldn't see 3 feet in front of my face. Not seeming right I called other places everywhere told me no that's not right 20 minutes at most for my eyes to adjust and it shouldn't be that blurry. Called the store since the contacts were of no use I wanted a refund so I could go somewhere else. I was told that would be fine I would have to go in and sign off to get the refund. After fighting with the store manager who was no help for 20 minutes he gave me the customer service number. The store manager said he couldn't give me a refund he could only replace the contacts I had been given to try out. I told him no I don't want to have you guys anywhere near my eyes since you messed it up so bad the first time I just want my money back. Left angry to say the least. Called customer service after about a 7 minute hold a very sweet lady picked up I explained what happened she took down my info and called the store to speak to the store manager. No more than 20 minutes later she called me back and was able to get me my refund. Only good thing about this place is the sweet lady I got when I had to call customer service number. I will never use this place again.