Dropped an expedition off with brake problems. The brakes weren't bleeding properly. They founda problem by pulling it in and looking at it from underneath, found calipers on backwards. Pulled it back out and parked it. $45
Confused, my brother in-law and myself ask for some details and explanation. Man at the counter appeared to take offense to our questions of how they discovered the problem and what the $45 charge is for when a wrench never touched the vehicle. After some glares and annoyed responses to our basic questions, we paid the $45 and left and won't be back, nor will we send any friends or family there. Basic custom service skills lacking.
All USA
Dropped an expedition off with brake problems. The brakes weren't bleeding properly. They founda problem by pulling it in and looking at it from underneath, found calipers on backwards. Pulled it back out and parked it. $45 Confused, my brother in-law and myself ask for some details and explanation. Man at the counter appeared to take offense to our questions of how they discovered the problem and what the $45 charge is for when a wrench never touched the vehicle. After some glares and annoyed responses to our basic questions, we paid the $45 and left and won't be back, nor will we send any friends or family there. Basic custom service skills lacking.