In my 5+ years as a Gap Card Member, I've never had such a disappointing in-store experience. I was in the store for nearly an hour, and never once was my presence acknowledged (not a "hi, "how are you doing," "can I help you," etc.). My arms were literally overloaded with merchandise, and no one ever asked if they could help set up a dressing room for me or put my items aside even though multiple employees walked by and looked right at me. Then, I was up at the register waiting for someone to ring me up, and after a couple minutes an employee came over and helped ANOTHER customer who got ther AFTER ME--despite all my things being on the counter. Seriously questioning if I was a floating ghost or something... I've had plenty of retail experience in my day, and such customer service would have never been acceptable.
All USA
In my 5+ years as a Gap Card Member, I've never had such a disappointing in-store experience. I was in the store for nearly an hour, and never once was my presence acknowledged (not a "hi, "how are you doing," "can I help you," etc.). My arms were literally overloaded with merchandise, and no one ever asked if they could help set up a dressing room for me or put my items aside even though multiple employees walked by and looked right at me. Then, I was up at the register waiting for someone to ring me up, and after a couple minutes an employee came over and helped ANOTHER customer who got ther AFTER ME--despite all my things being on the counter. Seriously questioning if I was a floating ghost or something... I've had plenty of retail experience in my day, and such customer service would have never been acceptable.