Kay Jewelers

Every time I come here they have exactly what I need.

WORST CUSTOMER SERVICE I have every received. Majority of employees are very unprofessional. The two custom products I have bought have been messed up and had to be sent back several times to be fixed. When the engraving was crooked and smashed, the manager tried to tell me that it wasn't perfect because it was hand done; to bad the other employee just explained to me how their engraving machine works (nice try manager!). They then had the tenacity to say they were doing me a favor by not charging me a customer service fee to redo the work. I bought the lifetime diamond warranty for a mothers day ring and when my mom took it in for the first inspection the diamonds were loose and the employee asked if she had it worked on somewhere else because it was not well put together; however, only Kay had worked on it! AVOID THIS STORE!