Lav.ish Nails Spa
79 Grasso Plaza, St. Louis, St Louis
Website:
fb.me
Phone: +1 314-776-9077
Opening hours:
Mon09:30-19:30
Tue09:30-19:30
Wed09:30-19:30
Thu09:30-19:30
Fri09:30-19:30
Sat09:30-18:00
Sunclosed
Categories:
Beauty salon Establishment Spa
Suggest updates
I left Lavish Nails today after walking in at about 6:47pm to get a dip polish. There were two techs in the shop and three customers being serviced (one for nails and two for pedicures). The male tech said it would be a 30 min wait. I remembered that they closed at 7:30 and asked what time they closed and he confirmed 7:30pm. As I sat there I got a gut feeling that I was an inconvenience for them because there was no welcome only the mention of an extremely long wait. Then they spoke to each other in Vietnamese and that was my confirmation that my gut feeling was correct so I left. After leaving, I called another nail salon that closed at 8pm and asked if they could service me. They said yes. Here's the kicker, while seated in that other salon, a customer came in and the person at the front desk honestly told her they couldn't service her due to the time but encouraged her to return tomorrow. This is where Lavish failed. I don't think they wanted to service me so close to their closing time, but they could have just said so. I might not have like that answer but it would have been an honest one. It's a shame because Lavish is literally 5 mins from my house but I don't plan to return due to this initial encounter.