Lowe's Home Improvement

To begin, Lowe's makes Comcast look like customer service all stars. Our horror story started back in September, when we purchased over $3,000 worth of carpet from the Raymore store. During the installation, they bent our door and it's been a nightmare trying to get Lowe's to replace it. We took pictures of the damage they caused and have contacted the store more times than I can count to try and get this issue resolved. Each time, we were told someone would have to call us back, but no one ever called. After multiple calls to the store over a period of weeks, a miracle occurs and someone called back. We described what happened, sent pictures, and they said they'd call back again. Silence. So, after a few days, we begin calling the store again. Finally, after another couple weeks of trying to get the issue resolved, someone came out to look at the door. We thought maybe Lowe's did stand behind their products and services...nope. The guy put soap on the door hinges and said that fixed the issue. Nope again, the door still doesn't open and close properly, because it's BENT, which we pointed out again while he was there. So, we continue to call the store and after another week or so, they finally agree the door needs to be replaced and will send someone out to replace it Two weeks later, no one has been out to replace the door. We've called the store about every other day, and each time they tell us someone will be out tomorrow, always tomorrow with them. The lesson here? Stay away from Lowe's. We've been long time customers of this store, but this experience has been miserable. Everyone we've dealt with in this process has been truly incompetent, inept, and provided substandard customer service. Do not trust Lowe's, their installation services, and surely not their customer service department, if you can even call it that.