I had a horrible experience renting my 3 bedroom town home at Madison Rockwood. First of all, we were not given the apartment that we were originally shown. They gave us a SET move in date, and informed us a few weeks before that we could not get that apartment anymore and gave us a different set move in date a MONTH later than the original one.
They also overcharged us for our first month.
Once we finally moved in, we experienced many more issues. There were numerous pest issues including BUT NOT LIMITED to spiders, mice, and flying termites. I understand every apartment may have bugs, but this was ridiculous and was never fully taken care of throughout our course of stay here (despite the fact that we pay a monthly pest control fee).
Additionally, we experienced mold in our basement. It took numerous complaints to have this taken care of. It was all over the walls and ceilings. We had two residents who were allergic and could not even live there until it was taken care of. (There is STILL mold on the ceiling).
The management is SO unorganized and unprofessional.
Also- before we moved out and experienced flying termites. We had someone from the city of Ballwin come out and inspect the apartment and said that the complex will have to gut out the entire apartment to take care of it. I do not foresee this happening so if they try to lease apartment 237 to you do yourself a favor and decline the offer.
I would 10/10 NOT RECOMMEND living at this apartment complex if you value your health. However, I recently moved out and am staying at Retreat at 7 Trails right down the road. They are EXCELLENT.
I had a horrible experience renting my 3 bedroom town home at Madison Rockwood. First of all, we were not given the apartment that we were originally shown. They gave us a SET move in date, and informed us a few weeks before that we could not get that apartment anymore and gave us a different set move in date a MONTH later than the original one. They also overcharged us for our first month. Once we finally moved in, we experienced many more issues. There were numerous pest issues including BUT NOT LIMITED to spiders, mice, and flying termites. I understand every apartment may have bugs, but this was ridiculous and was never fully taken care of throughout our course of stay here (despite the fact that we pay a monthly pest control fee). Additionally, we experienced mold in our basement. It took numerous complaints to have this taken care of. It was all over the walls and ceilings. We had two residents who were allergic and could not even live there until it was taken care of. (There is STILL mold on the ceiling). The management is SO unorganized and unprofessional. Also- before we moved out and experienced flying termites. We had someone from the city of Ballwin come out and inspect the apartment and said that the complex will have to gut out the entire apartment to take care of it. I do not foresee this happening so if they try to lease apartment 237 to you do yourself a favor and decline the offer. I would 10/10 NOT RECOMMEND living at this apartment complex if you value your health. However, I recently moved out and am staying at Retreat at 7 Trails right down the road. They are EXCELLENT.