Hospital testing found 3 nodules in my thyroid, My primary care doctor referred me to Dr. McGregor's office for follow up and possible biopsy. My doctors office told me to be seen asap. The Staff at McGregors office said they could get me an appt. in 7 months. They didn't read my findings and I explained to them that I have a very bad family history of cancer and my brother was diagnosed with some cancer and died in 5 months, so I can't wait 7 months to find out if mine is cancer. They said they would talk to the doctor and get back to me. Nobody called back until I called again and left another detailed message on the answering system, with all of the information. A week later I still have no appointment and was talked to very rudely by Destiny at McGregors office. I asked her if they had told the doctor about the nodules and the cancer in my Father, Brother, Sister, Cousin, Uncles, Grandfather. I also shared that our family was asked to be in a study at SLUH, due to all of the cancers and deaths of my immediate family. We have missing 53 something and mutations. When people are scared they could have cancer, you should not make statements like do you want the appointment or not, and I am not going back and forth with you maam. Completely unacceptable, insensitive treatment of a scared patient. If you can't be compassionate with the patients you deal with daily, especially ones with high cancer risks who have test results of a negative nature, then you need to be fired.
All USA
Hospital testing found 3 nodules in my thyroid, My primary care doctor referred me to Dr. McGregor's office for follow up and possible biopsy. My doctors office told me to be seen asap. The Staff at McGregors office said they could get me an appt. in 7 months. They didn't read my findings and I explained to them that I have a very bad family history of cancer and my brother was diagnosed with some cancer and died in 5 months, so I can't wait 7 months to find out if mine is cancer. They said they would talk to the doctor and get back to me. Nobody called back until I called again and left another detailed message on the answering system, with all of the information. A week later I still have no appointment and was talked to very rudely by Destiny at McGregors office. I asked her if they had told the doctor about the nodules and the cancer in my Father, Brother, Sister, Cousin, Uncles, Grandfather. I also shared that our family was asked to be in a study at SLUH, due to all of the cancers and deaths of my immediate family. We have missing 53 something and mutations. When people are scared they could have cancer, you should not make statements like do you want the appointment or not, and I am not going back and forth with you maam. Completely unacceptable, insensitive treatment of a scared patient. If you can't be compassionate with the patients you deal with daily, especially ones with high cancer risks who have test results of a negative nature, then you need to be fired.