We have used this company for quite some time, at least a year or more. We have had nothing but wonderful experiences, up until today. We had a toilet back up and called for Precision Plumbing to come out and jet the line so that the water and sewage would drain. Upon arrival, the plumbers (different from the ones that we had seen in the past) inquired about where the water line was and seemed very confused as to how they would get a water source to jet the line. I told that in the past, the plumbers never had to ask so I was unsure. I helped them look and then once they found where they would need to connect, they informed us that they needed to leave 'to get a nut.' They were gone for almost an hour. They returned and jetted the line. Following jetting the line and being able to finally flush the toilet without the line over flowing, they had us sign the invoice. After we signed, they informed us that they were not going to wipe up the remaining sewage. They literally refused. I called the company and spoke with the lady who answered the phone and she stated that they only fix the issue. 'They are not a clean up crew.' The issue here is that when they started working the bathroom, the sewage only stretched about an inch from the drain, when they left, it was covering the bathroom floor. So, in my mind, they are not cleaning up what they in fact spread to fix the issue. Completely unprofessional and unsatisfied with the service and resolution to our complaints. We will not be using this company again, even after spending thousands of dollars with them. Expect to clean up your own mess, because they are a not a clean up crew.
All USA
We have used this company for quite some time, at least a year or more. We have had nothing but wonderful experiences, up until today. We had a toilet back up and called for Precision Plumbing to come out and jet the line so that the water and sewage would drain. Upon arrival, the plumbers (different from the ones that we had seen in the past) inquired about where the water line was and seemed very confused as to how they would get a water source to jet the line. I told that in the past, the plumbers never had to ask so I was unsure. I helped them look and then once they found where they would need to connect, they informed us that they needed to leave 'to get a nut.' They were gone for almost an hour. They returned and jetted the line. Following jetting the line and being able to finally flush the toilet without the line over flowing, they had us sign the invoice. After we signed, they informed us that they were not going to wipe up the remaining sewage. They literally refused. I called the company and spoke with the lady who answered the phone and she stated that they only fix the issue. 'They are not a clean up crew.' The issue here is that when they started working the bathroom, the sewage only stretched about an inch from the drain, when they left, it was covering the bathroom floor. So, in my mind, they are not cleaning up what they in fact spread to fix the issue. Completely unprofessional and unsatisfied with the service and resolution to our complaints. We will not be using this company again, even after spending thousands of dollars with them. Expect to clean up your own mess, because they are a not a clean up crew.