Townsend Heating & Cooling Inc

I schedule an apt to have someone out for an estimate and they didn't show the first time. When I called, the appointment never made it into the books and the woman I spoke to never apologized, but instead made it seem as though my last communication with the company was years ago. They rescheduled to have someone out who came and took a look and said they needed to get into the attic. He said he wasn't capable of climbing up the ladder so they would call us and have someone else out. No one called, so I followed up an set up another apt. This time, they called and said an emergency came up and that they would need to reschedule for two days later. Two days passed and they didn't show. Again. When I called, they said they attempted to call me (which they didnt), to let me know another emergency had arose, and they couldn't come again. The lady I spoke to never apologized, and when I told her when I was going with another company her response was "ok". After this third attempt, I chose to go with another company. Terrible.