is 0 stars an option? I was moving from Columbia to STL and decided to rent from Uhaul after I graduated. I was charged $351.40 for my trip of 107 miles (which no one gave me options of pricing or what was the best situation for my drive) ... After a couple new employees hooked up my car to a dolly (which I was charged for twice) I found out later that day after returning to STL to drop off the truck, that my car had not been correctly hooked up to this dolly... the sales rep at this Uhaul even made a comment saying "wow this is completely hooked up wrong, you got so lucky it didn't fall off" ..excuse me?? So, it made over $4,000 of damage to my car. I had to file an insurance claim through RepWest (which is nearly impossible to get ahold of) to file my claim. They eventually wrote me a check to fix my car but I never received a refund for my trip. After contacting managers daily (and them never calling me back) I made a complaint through Uhaul customer service which was also unhelpful. They also charged me over $80 in "extra fees" after I returned the truck. Filed for a dispute on my credit card because its ridiculous I got charged for this miserable trip after everything I had to deal with and damage to my car with no communication. This took about 2 months to have it all said and done.. Will never rent from Uhaul again.
All USA
is 0 stars an option? I was moving from Columbia to STL and decided to rent from Uhaul after I graduated. I was charged $351.40 for my trip of 107 miles (which no one gave me options of pricing or what was the best situation for my drive) ... After a couple new employees hooked up my car to a dolly (which I was charged for twice) I found out later that day after returning to STL to drop off the truck, that my car had not been correctly hooked up to this dolly... the sales rep at this Uhaul even made a comment saying "wow this is completely hooked up wrong, you got so lucky it didn't fall off" ..excuse me?? So, it made over $4,000 of damage to my car. I had to file an insurance claim through RepWest (which is nearly impossible to get ahold of) to file my claim. They eventually wrote me a check to fix my car but I never received a refund for my trip. After contacting managers daily (and them never calling me back) I made a complaint through Uhaul customer service which was also unhelpful. They also charged me over $80 in "extra fees" after I returned the truck. Filed for a dispute on my credit card because its ridiculous I got charged for this miserable trip after everything I had to deal with and damage to my car with no communication. This took about 2 months to have it all said and done.. Will never rent from Uhaul again.