Village Inn

My husband and I have always come here to this location and we enjoyed the service but recently we has a visit that was so much less that pleasurable. We got seated after waiting whenever their was no wait or line. Then about 45 min after that a server came over and got us some drinks and took our order. We waited another hour at least for our food to come out. Once we got our food my husband noticed his was completely burnt and his eggs were crispy when he ordered over easy! I had ham steak and banana nut waffles. My ham was still frozen in the middle around the bone and my waffles had huge chunks of slimy brown bananas all in and over them. We were going to tell our server but she never came back. We went upfront and waited in line for probably 10-minutes to pay and we were waiting to descretley talk to someone about how bad our order was and how we left it on the table and did not eat it because it was so bad. While we were in line we saw a manager walk by and before we could talk to him the people in line behind us grabbed him and started telling him how horrible their food was and how nasty and cold it was also. He waived their bill and they left, I was at the front of the line now and the manager was standing their and I told him about our food quietly and how we left it on the table and he said okay. No apologizes or anything, gets on the Kiosk and takes our bill from 23.00 down to 18.61 and just walks off. Never have had such poor service or had to pay from burnt/frozen food that we did not even touch in my life. We were a regular customer and probably went to this location 1 or 2 times per week. We have always loved the place but all it took was this one experience and I will now never go back!!! Poor management and a hateful check out person does not result in great customer service!

Busy Friday night but still a good experience over all. I had to ask for a box to go by chasing down the waiter. The food was delicious and as a group effort the service was 4.7 of 5 stars.