We recently booked a large SUV, when we arrived they only had mini vans left. The van we ended up with only had 10 miles on it. We left the airport and had a flat tire in 3 miles. Tried calling Alamo multiple times and they were no help. We finally spoke with someone at the airport who told us to bring it back first thing the next morning. We took it back swapped it out they said it wasn’t an issue. One month after our trip we received a bill for $400. Stating that we caused lost rental and damage to the vehicle. They said the airport office didn’t put any notes and and this we “our fault” we damaged a new vehicle. They were extremely nasty and rude. We will NEVER rent from them again. Stick with Enterprise, I will never make this mistake again.
All USA
We recently booked a large SUV, when we arrived they only had mini vans left. The van we ended up with only had 10 miles on it. We left the airport and had a flat tire in 3 miles. Tried calling Alamo multiple times and they were no help. We finally spoke with someone at the airport who told us to bring it back first thing the next morning. We took it back swapped it out they said it wasn’t an issue. One month after our trip we received a bill for $400. Stating that we caused lost rental and damage to the vehicle. They said the airport office didn’t put any notes and and this we “our fault” we damaged a new vehicle. They were extremely nasty and rude. We will NEVER rent from them again. Stick with Enterprise, I will never make this mistake again.