Why is .1 stars not an option for a review? I believe there is a need for this, based on my repeated dealings with Van Subaru.
32 days ago I was told a part was ordered to fix a problem with my Outback. 32.......days.......ago. I called today to inquire about this part because the problem I have is quite annoying and I really want to get it fixed. Again......32.......days.......ago. I'm willing to bet you can probably guess where this is going. 32..........days........ago. Yes, the part was not ordered. I have been waiting for.........that's right.......32 days.........for a part that wasn't ever going to be received unless I had called Van Subaru to inquire about it.
The service advisor I dealt with told me he's sorry about the problem and will make sure it gets ordered again. Again? I don't think that word means what he thinks it means since it wasn't previously ordered. I believe most people understand the meaning of the word "again" to be "another time", "once more" or something similar. A good use of the word could be, "I fully expect to be disappointed by Van Subaru again because it has happened repeatedly and consistently."
If I wanted to waste additional time I'd explain how one of their current service advisors sold me something I did not need and did not fix the problem I had reported. I'd also explain how that same service advisor told me the coolant in my Outback needed to be changed because it appeared to be "dirty" and was likely the original coolant. However, that coolant was less than 60 days old and I have the documentation to show when the radiator was flushed by an auto service center that I trust. I'd also tell you how a service advisor told me the brake fluid needed to be changed because it was "extremely dirty". I immediately took my Outback to the aforementioned service center that I trust. A brake fluid test was performed and the test strip was provided to me, proving that the fluid did not need to be replaced.
If I only had time to waste and warn potential customers/victims to avoid Van Subaru.
All USA
Why is .1 stars not an option for a review? I believe there is a need for this, based on my repeated dealings with Van Subaru. 32 days ago I was told a part was ordered to fix a problem with my Outback. 32.......days.......ago. I called today to inquire about this part because the problem I have is quite annoying and I really want to get it fixed. Again......32.......days.......ago. I'm willing to bet you can probably guess where this is going. 32..........days........ago. Yes, the part was not ordered. I have been waiting for.........that's right.......32 days.........for a part that wasn't ever going to be received unless I had called Van Subaru to inquire about it. The service advisor I dealt with told me he's sorry about the problem and will make sure it gets ordered again. Again? I don't think that word means what he thinks it means since it wasn't previously ordered. I believe most people understand the meaning of the word "again" to be "another time", "once more" or something similar. A good use of the word could be, "I fully expect to be disappointed by Van Subaru again because it has happened repeatedly and consistently." If I wanted to waste additional time I'd explain how one of their current service advisors sold me something I did not need and did not fix the problem I had reported. I'd also explain how that same service advisor told me the coolant in my Outback needed to be changed because it appeared to be "dirty" and was likely the original coolant. However, that coolant was less than 60 days old and I have the documentation to show when the radiator was flushed by an auto service center that I trust. I'd also tell you how a service advisor told me the brake fluid needed to be changed because it was "extremely dirty". I immediately took my Outback to the aforementioned service center that I trust. A brake fluid test was performed and the test strip was provided to me, proving that the fluid did not need to be replaced. If I only had time to waste and warn potential customers/victims to avoid Van Subaru.