Purchased a Woodmaster planer from a neighbor, who never unpacked it for the decade he had it. Before completely unpacking it, I thought I was missing its manual. I called Woodmaster to find out how I could obtain one. Lady who answered the phone transferred me to a gentleman who took my e-mail address and indicated I'd have a manual in 15 minutes. Never received it. The next day I submitted the same request for a manual by e-mail and again never received any response. Not the spam filter's fault. The planer is nice quality, but I am not able to respect a company that will not honor a simple request for a operator's manual. Tell me you're not going to provide me a manual and don't, or say you will and follow through. Just honor your word.
All USA
Purchased a Woodmaster planer from a neighbor, who never unpacked it for the decade he had it. Before completely unpacking it, I thought I was missing its manual. I called Woodmaster to find out how I could obtain one. Lady who answered the phone transferred me to a gentleman who took my e-mail address and indicated I'd have a manual in 15 minutes. Never received it. The next day I submitted the same request for a manual by e-mail and again never received any response. Not the spam filter's fault. The planer is nice quality, but I am not able to respect a company that will not honor a simple request for a operator's manual. Tell me you're not going to provide me a manual and don't, or say you will and follow through. Just honor your word.