Zales

If you buy a ring special order, you had better REALLY like waiting. Cause the wait is like 8 weeks. They may say 6-8 but seriously it will take the full time. I was told in week 6 that it would be there by Friday and now it has been an additional 5 days past that and no ring. So I am totally irratated. I love Zales but I will never ever special order a ring again. With that being said usually the staff is wonderful although a bit pushy for you to buy. So currently waiting still for my ring.

If I could give this store a 0, I would! Do not waste your time. I have had too many problems since coming here. I worn my ring a total of 9 hours since I got engaged on 1/2/18! Why? Please, continue reading. I went to get my engagement ring resized on 1/3/2018. The young lady with blonde hair sized me at a 5.5. I expressed several times that I was uncomfortable with her sizing, because it had no extra room for swelling. She laid her hand next to mine and told me matter-of-factly, "your fingers are just like mine and I'm a 5.5." Okay, fine, she's the expert. I hesitantly went with her recommendation. Big mistake. Three weeks later; my engagement ring finally comes in. I'm beyond excited! When I pick up the ring and try it on, I still have the sinking feeling that it's too tight. Again, I express my concerns to the two jewelers present, because the ring feels too tight. A short, older woman comes around the counter and tests the fit. She tells me that "the ring is supposed to fit like that," and that "they would teach me how to wear the ring." ....What does that even mean?! At this point, I'm completely put off by the three staff members I've had to interactions with. I leave and go grocery shopping with my ring on. Not two hours later, my ring finger is so swollen the ring would not come off, it's beginning to hurt, and my finger is turning different colors. GEE, I GUESS ITS TOO SMALL. I take the ring back the next day and ask for another re-sizing. The older woman obliges me. She tells me "you're definitely a size 6, because you're fingers are freezing!" FUNNY, that's the exact size I suggested to the first young lady I talked to on 1/3/18. I asked the older woman how long it would take to be re-sized. Another 3 weeks! No offer to rush; no I'm sorry we sized you incorrectly. Nothing. Okay, fine. I'm extremely upset, I'm a first time new bride to be, and I would like to wear my ring and show it off, but I can wait. Another three weeks goes by. I finally get my ring the day before Valentines Day. I'm super excited, because its beautiful and it fits perfectly! I'm finally happy and get to show it off to all my friends who have been asking to see it. I wear my engagement ring for 7 hours at work and what happens? A DIAMOND FALLS OUT AND CANNOT BE FOUND. At this point, I am beyond upset and angry. I want nothing more than to wear my ring. Instead, I now have to go back to the jewelers and wait while it's being fixed. So excited to wait ANOTHER COUPLE WEEKS before I can wear my engagement ring again. I will never come to this store again. I'll pay someone extra to do the job right.