Purchased some cabinetry for my laundry room. The product is beautiful, definitely a more quality product than the cabinets the production homes try to sell you. However, the customer service from beginning to end is displeasing. For the money you pay for this product, you expect timely communication at the least. And not having to chase them down to buy the product they are selling. 100% of this transaction required me to follow up for all my answers. They do not install the cabinets, but referred a contractor. This contractor, who *** claims to be seasoned in the brand, was not. As I looked over the work when they were wrapping up, I had to point out part of the wall that wasn't finished, underneath the bench. Also, unfinished wood of the side of the cabinets showed, so only the front of the shelf had a finish. I had to repeatedly use the paint marker until it wasn't obvious. Plus I recieved the wrong hooks in the order. As *** came out to change them, he didn't even bring the right tool. He left them and we ended up changing them ourselves. This is all what contributed to the 3 stars. If the cabinets weren't as beautiful as they were, i'd rate them a 1. If you can find another company that sells this brand, GO FOR IT!
I have family that used Beck Allen for their cabinets, and they also commented the need to chase them down for all details. Just be prepared!
All USA
Purchased some cabinetry for my laundry room. The product is beautiful, definitely a more quality product than the cabinets the production homes try to sell you. However, the customer service from beginning to end is displeasing. For the money you pay for this product, you expect timely communication at the least. And not having to chase them down to buy the product they are selling. 100% of this transaction required me to follow up for all my answers. They do not install the cabinets, but referred a contractor. This contractor, who *** claims to be seasoned in the brand, was not. As I looked over the work when they were wrapping up, I had to point out part of the wall that wasn't finished, underneath the bench. Also, unfinished wood of the side of the cabinets showed, so only the front of the shelf had a finish. I had to repeatedly use the paint marker until it wasn't obvious. Plus I recieved the wrong hooks in the order. As *** came out to change them, he didn't even bring the right tool. He left them and we ended up changing them ourselves. This is all what contributed to the 3 stars. If the cabinets weren't as beautiful as they were, i'd rate them a 1. If you can find another company that sells this brand, GO FOR IT! I have family that used Beck Allen for their cabinets, and they also commented the need to chase them down for all details. Just be prepared!