I went in the store in 2016 to purchase a S6 and make monthly payment, Feb. 2017 I want to pay the phone off early, and then the Tmobile online rep said I have to pay residual fee of $100 if I want to own the phone. I was not aware of this matter at all when I sign the contract. They only told me if I want to pay it off early I can, but I did not be informed that IF I want to OWN the phone then I have to pay an extra $100. The Reps are nice in helping me, BUT poor informing me about the plan that I sign up for.
All USA
I went in the store in 2016 to purchase a S6 and make monthly payment, Feb. 2017 I want to pay the phone off early, and then the Tmobile online rep said I have to pay residual fee of $100 if I want to own the phone. I was not aware of this matter at all when I sign the contract. They only told me if I want to pay it off early I can, but I did not be informed that IF I want to OWN the phone then I have to pay an extra $100. The Reps are nice in helping me, BUT poor informing me about the plan that I sign up for.